Responsible Gaming

Our Commitment to Responsible Gaming

At Locowin Casino, we believe that gambling should always be a form of entertainment — never a source of financial or emotional strain. We are committed to providing a safe and balanced playing environment for every Canadian player on our platform. Our responsible gaming policy reflects the standards set by the Malta Gaming Authority and aligns with best practices recognized across the Canadian online casino industry.

We understand that for a small number of players, gambling can become a problem. That’s why we’ve built a range of practical tools and resources into our platform to help you stay in control of your play, your time, and your spending.

Playing for Fun, Not for Profit

Gambling at our casino should be treated as a leisure activity, similar to going to the cinema or dining out. We encourage you to set a budget before you start playing, to view any money you wager as the cost of entertainment, and never to chase losses. Winning is exciting, but it should never be the reason you play.

If gambling stops being fun, that’s a clear signal something has changed in how you approach the activity. We urge every player to pause, reflect, and use the tools we provide if you notice this shift.

Signs of Problem Gambling

Recognizing the early warning signs is the first step toward staying in control. Common indicators that gambling may be becoming a problem include:

  • Spending more money on gambling than you can afford to lose
  • Borrowing money or selling possessions to fund gambling
  • Lying to family, friends, or colleagues about how much you gamble
  • Feeling restless, anxious, or irritable when not gambling
  • Gambling to escape stress, loneliness, or difficult emotions
  • Trying to win back losses by placing larger bets
  • Neglecting work, family responsibilities, or personal relationships
  • Continuing to gamble despite negative consequences

If any of these patterns sound familiar, we strongly encourage you to take action immediately by using the tools available in your account or by seeking professional support.

Player Protection Tools

We provide several tools you can activate directly from your Locowin Casino account at any time, with no questions asked.

Deposit Limits. You can set daily, weekly, or monthly deposit limits on your account. Once a limit is in place, you cannot exceed it within the chosen period. Reducing a limit takes effect immediately, while increasing a limit is subject to a cooling-off period before it activates.

Loss Limits. You can cap the maximum amount you’re willing to lose over a daily, weekly, or monthly period. Once your loss limit is reached, you will be unable to place further wagers until the period resets.

Wager Limits. You can set a maximum total stake amount over a chosen timeframe to keep your gameplay aligned with your budget.

Session Time Limits. You can define how long a single playing session can last. When the time is up, we will automatically log you out.

Reality Checks. You can configure on-screen reminders that pop up at intervals you choose, showing how long you’ve been playing and your net gain or loss for the session.

Cooling-Off Period. If you need a short break, you can suspend your account for a period ranging from 24 hours to several weeks. During this time, you will not be able to log in or place wagers.

Self-Exclusion. For longer breaks, you can self-exclude from our casino for six months, one year, five years, or permanently. Once activated, self-exclusion cannot be reversed for the duration selected, and we will close your account, refund any remaining balance, and stop sending you marketing communications.

Protecting Minors

Gambling at our casino is strictly limited to players who are at least 18 years old, or who meet the legal gambling age in their province of residence. We take underage gambling extremely seriously and use identity verification procedures (KYC) to confirm the age of every player before the first withdrawal.

We encourage parents and guardians to install parental control software on devices accessible to minors and to keep account credentials, payment cards, and personal documents secure. Software tools commonly used to restrict access to gambling sites include Net Nanny, CyberPatrol, and similar parental control applications.

If we discover that a minor has registered an account, we will close it immediately and return any deposited funds to the original payment method.

Staying in Control

We recommend the following practical steps to keep gambling enjoyable and balanced:

  • Decide on a fixed budget before you start each session and never exceed it
  • Treat losses as the cost of entertainment, not as money to be won back
  • Set a time limit for every session and stick to it
  • Never gamble while under the influence of alcohol or strong emotions
  • Avoid gambling as a way to cope with stress, anxiety, or depression
  • Balance gambling with other activities and interests
  • Keep gambling separate from money set aside for bills, rent, or essentials

Seeking Help and Support

If you feel that gambling is starting to affect your life or the lives of those around you, professional support is available across Canada. Organizations that offer confidential, free help to anyone affected by problem gambling include the Canadian Centre on Substance Use and Addiction, the Responsible Gambling Council, ConnexOntario, Gambling Therapy, and GamCare. These services provide counselling, support groups, and self-help resources for both players and their families.

Reaching out for help is a sign of strength, not weakness. The earlier you seek support, the easier it is to regain control.

Our Ongoing Responsibility

We continuously train our customer support team to recognize the signs of problem gambling and to respond with empathy and useful information. We monitor player activity for behavioural patterns that may indicate risk and may contact players directly to suggest the use of our protection tools. We also reserve the right to limit, suspend, or close accounts where we believe gambling is causing harm to a player.

Responsible gaming is a shared responsibility between our casino and you. Together, we can keep gambling fun, safe, and under control.